Customer Service Representative
Somerville, MA Somerville, MA Full-time Full-time $55,000 - $60,000 a year $55,000 - $60,000 a year 17 hours ago 17 hours ago 17 hours ago
Job Description:
Customer Service Representative Job
Summary:
The Customer Service Representative (CSR) will process orders for material or merchandise received by email, telephone, or fax from our sales dept.
They will act as the liaison between the sales dept and the production team.
The CSR will Inform customers of price, shipping date, anticipated delays and additional information needed by our customers.
The CSR will also prepare requests for quotations, including any pricing history for the estimator, then update the customer with new prices.
The CSR will follow up on orders when delayed or when customer calls to expedite.
When dealing with a customer complaint, must follow through until the issue is resolved.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Epicor ERP software a plus We offer competitive pay, comprehensive benefits package, including medical, dental, vision, and retirement plans.
Additionally, we provide ongoing training and opportunities for career advancement.
If you have a passion for providing excellent customer service and enjoy working in a dynamic team environment, we would love to hear from you! Job Type:
Full-time Pay:
$55,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Somerville, MA 02145:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person Job
Summary:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
Customer Service Representative Job
Summary:
The Customer Service Representative (CSR) will process orders for material or merchandise received by email, telephone, or fax from our sales dept.
They will act as the liaison between the sales dept and the production team.
The CSR will Inform customers of price, shipping date, anticipated delays and additional information needed by our customers.
The CSR will also prepare requests for quotations, including any pricing history for the estimator, then update the customer with new prices.
The CSR will follow up on orders when delayed or when customer calls to expedite.
When dealing with a customer complaint, must follow through until the issue is resolved.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Epicor ERP software a plus We offer competitive pay, comprehensive benefits package, including medical, dental, vision, and retirement plans.
Additionally, we provide ongoing training and opportunities for career advancement.
If you have a passion for providing excellent customer service and enjoy working in a dynamic team environment, we would love to hear from you! Job Type:
Full-time Pay:
$55,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Somerville, MA 02145:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person Job
Summary:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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